At PAINFORCE, we aim to process and deliver your order as smoothly as possible. This Shipping Policy explains our delivery area, shipping costs, order processing procedures and estimated delivery times.

2. Shipping Methods & Costs

We currently offer the following Swiss Post shipping options:

3. Order Processing Time

Order processing time is separate from the estimated transit time stated above. Transit time begins after an order has been dispatched; it does not include the time needed to prepare the order.

PAINFORCE fulfils orders using a combination of products held in stock and products sourced from external suppliers after an order is placed.

• Products available in our stock can generally be prepared for dispatch sooner.
• Products that need to be sourced from a supplier may require additional processing time, depending on supplier availability and replenishment.
• Orders are processed during business days. Weekends, public holidays, payment verification and supplier delays may affect processing.

Because processing time can vary depending on product availability, we do not promise a fixed processing period for every order. If we become aware of a significant delay or that an order cannot be fulfilled as expected, we will contact you using the details provided at checkout.

4. Estimated Delivery Times

The transit times shown in this policy are estimates provided for guidance and are not guaranteed delivery dates. Actual delivery may vary due to order processing, product availability, the destination address, public holidays, weather, operational disruptions or other circumstances affecting Swiss Post.

Selecting Priority Shipping refers to the selected shipping service and its estimated transit time after dispatch. It does not eliminate any additional order processing time required before dispatch.

5. Shipment Tracking

Every shipment is sent with tracking. Once your order has been dispatched and tracking information is available, we will provide the tracking details by email or through the applicable order notification.

Tracking information may take some time to show the first scan or update. Delivery progress is handled by the carrier, and PAINFORCE cannot control the timing of individual tracking updates.

6. Delivery Address & Delivery Issues

Please check that your delivery address and contact details are accurate before completing your order. Incorrect or incomplete information may cause delays or prevent successful delivery.

If your tracking information indicates a delay, your parcel appears to be lost, or your order arrives damaged, please contact us promptly at info.painforce@gmail.com. Please include your order number and, where relevant, the tracking number and photographs of any visible damage.

If a delivery attempt fails or a parcel is returned because of an incorrect address or another delivery issue, we will review the circumstances with you and the carrier to determine the appropriate next steps.

7. Product Availability & Delays

Product availability may change after an order is placed. Some products are sourced from external suppliers and may not be immediately available for dispatch. We will make reasonable efforts to keep product availability information accurate and to inform you if a significant supply issue affects your order.

If we are unable to fulfil an order, we will contact you to discuss the available options, taking into account the circumstances and applicable law. We will not treat an estimated delivery time as permission to disregard any mandatory legal obligations.

8. Shipping Costs & Checkout

The applicable shipping charge is shown at checkout before you complete your purchase. Please review the selected shipping method, delivery address and total order amount before placing your order. Any free-shipping threshold or special shipping offer is subject to the conditions displayed in the store.

9. Mandatory Legal Rights

Nothing in this Shipping Policy excludes or restricts any mandatory rights or remedies available to customers under applicable Swiss law. Where a provision of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.