Terms of service

Terms of Service

PAINFORCE

Last updated: October 17, 2026

1. Scope and Application

These Terms of Service apply to orders and purchases made through the PAINFORCE online store at https://painforce.ch.

PAINFORCE offers protein products, creatine, dietary supplements, fitness accessories, sportswear, and related products.

These Terms apply to both private customers and business customers, unless separate written agreements have been made with business customers.

By placing an order, the customer agrees to these Terms. Mandatory statutory rights and provisions remain unaffected.

2. Seller and Contact Information

PAINFORCE – Swiss Fitness & Nutrition
Owner: Dominik Dolezhal
Bahnhofstrasse 56
8957 Spreitenbach
Switzerland

Email: info.painforce@gmail.com
Website: https://painforce.ch

3. Products and Product Information

PAINFORCE makes reasonable efforts to ensure that product descriptions, images, ingredient information, and other product details are accurate and up to date.

Product images are provided for illustrative purposes. Minor differences in colour, appearance, or packaging may occur, provided that the product does not materially differ from its description.

The product information and characteristics stated at the time of the order are relevant to the purchase.

For dietary supplements, customers should follow the information on the product packaging and the manufacturer's instructions.

4. Orders and Contract Formation

The display of products in the online store generally constitutes an invitation to place an order and does not, by itself, constitute a binding offer by PAINFORCE.

By submitting an order, the customer makes a binding offer to purchase the selected products.

After an order is received, the customer may receive an order confirmation email. This confirmation of receipt does not automatically mean that the order has been finally accepted.

The purchase contract is formed when PAINFORCE expressly accepts the order, for example by sending an order confirmation or dispatching the ordered goods.

PAINFORCE may refuse an order where there is a legitimate reason, including an obvious pricing error, unavailable goods, reasonable suspicion of fraud, or unsuccessful payment, subject to applicable law. Payments already made for orders that are not fulfilled will be refunded as required by applicable law.

Customers are responsible for providing accurate and complete information when placing an order.

5. Prices and Payment

All prices are displayed in Swiss francs (CHF), unless expressly stated otherwise.

The price displayed in the online store at the time the order is placed applies. Shipping costs and any additional charges will be shown before the order is completed.

Applicable taxes will be handled in accordance with legal requirements and the information displayed in the store.

Available payment methods are shown during checkout. Payment must be made according to the conditions of the selected payment method.

PAINFORCE reserves the right to review orders affected by obvious pricing or display errors and, where permitted by applicable law, cancel them. Any payments already received will be refunded where required.

6. Product Availability

Product availability is displayed in the online store to the best of PAINFORCE's knowledge.

As some products are sourced from suppliers, an item may occasionally become unavailable despite being shown as available.

If a product becomes unavailable, PAINFORCE will make reasonable efforts to inform the customer as soon as possible and explain the available options.

If delivery is impossible and the order is cancelled, payments already made for undelivered products will be refunded as required by applicable law.

7. Shipping and Delivery

Available delivery areas, shipping methods, shipping costs, and estimated delivery times are displayed in the online store or during checkout.

Unless expressly stated otherwise, the store primarily serves customers in Switzerland.

Delivery times are estimates unless expressly guaranteed. If a significant delay becomes apparent, PAINFORCE will make reasonable efforts to inform the customer.

Customers are responsible for providing a correct and complete delivery address.

If a shipment is lost, damaged, delayed, or otherwise affected by a delivery issue, the customer may contact PAINFORCE at info.painforce@gmail.com.

The customer's statutory rights remain unaffected. These Terms do not exclude any responsibility for delivery or loss of goods that cannot lawfully be excluded.

8. Returns, Exchanges, and Refunds

PAINFORCE generally does not offer a voluntary right to return products solely because a customer has changed their mind.

Requests concerning returns of dietary supplements are reviewed individually. Relevant factors may include the condition of the product, its packaging, any seals, and applicable legal requirements.

Customers should contact PAINFORCE as soon as reasonably possible after receiving a damaged, defective, or incorrectly delivered product and describe the issue. Photographs may help with the assessment.

PAINFORCE will review the matter and inform the customer of the next steps.

Mandatory statutory rights, particularly those relating to defective goods, remain unaffected. Nothing in these Terms limits rights that cannot legally be waived.

Further information is provided in the PAINFORCE Return and Refund Policy.

9. Dietary Supplements and Product Use

Dietary supplements must be used in accordance with the information on the packaging and the manufacturer's instructions.

Product descriptions and general information on the website do not replace medical advice, diagnosis, or treatment.

Customers with medical concerns, existing health conditions, who are pregnant, who take medication, or who are unsure whether a product is suitable for them should consult a qualified healthcare professional before use.

Recommended serving sizes should not be exceeded unless the product information expressly provides otherwise.

Products should be stored appropriately and kept out of the reach of young children where required by the product instructions.

10. Liability

PAINFORCE is liable in accordance with applicable law.

Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by mandatory law. This includes liability for personal injury and other claims that cannot legally be excluded.

Customers are responsible for using products in accordance with the relevant product information and instructions.

11. Intellectual Property

Content on the online store, including text, images, logos, graphics, and design elements, belongs to PAINFORCE or the relevant rights holders and is protected by applicable intellectual property laws.

Any use, reproduction, or publication of this content beyond what is permitted by law requires the prior consent of the relevant rights holder.

Third-party rights, including trademarks and copyrights belonging to product manufacturers, remain unaffected.

12. Privacy

PAINFORCE processes personal information in connection with operating the online store, handling orders and payments, arranging deliveries, and responding to customer enquiries in accordance with its Privacy Policy.

Further information about personal data processing, service providers, and the rights of individuals is available in the Privacy Policy at:

https://painforce.ch/policies/privacy-policy

13. Changes to the Online Store and These Terms

PAINFORCE may update or modify products, prices, content, and online store features in accordance with applicable law.

For a specific order, the agreement in force at the time the contract is formed generally applies, unless a different valid agreement or mandatory legal rule provides otherwise.

Changes to these Terms will be published on the website. They apply to future orders from the stated effective date, unless otherwise agreed or required by mandatory law.

14. Governing Law and Jurisdiction

These Terms are governed by Swiss law, subject to mandatory legal provisions.

Mandatory rules on jurisdiction and mandatory customer protections remain unaffected.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable in whole or in part, the remaining provisions will remain in effect to the extent permitted by law.

The applicable statutory provisions will apply in place of any invalid or unenforceable provision.